Question 1

What types of businesses do you work with?

Accepted Answer

We work primarily with small and medium-sized businesses across all sectors — from early-stage startups to established scale-ups with up to 250 employees. Our clients span logistics, health tech, creative agencies, financial services, professional services, and more. If you're an SME with back-office challenges, we can help.

Question 2

Do I have to take all your services, or can I pick just what I need?

Accepted Answer

You choose exactly what you need. Some clients come to us for a single function — payroll only, or HR only — while others outsource their entire back office. We build a bespoke package around your requirements, and you can add or remove services as your business evolves.

Question 3

How quickly can you get started?

Accepted Answer

Most clients are fully onboarded within five to ten business days of signing. We assign your dedicated team, complete a structured handover of any existing processes, and ensure nothing falls through the cracks during the transition. For urgent situations — such as an imminent payroll run or compliance deadline — we can often move faster.

Question 4

How does pricing work? Are there hidden fees?

Accepted Answer

All our engagements are fixed-price. You receive a clear proposal upfront with a single monthly fee covering everything agreed — no hourly rates, no surprise invoices, no add-on charges for standard requests. If your needs change materially, we'll discuss any pricing adjustment with you in advance.

Question 5

Will I have a dedicated point of contact?

Accepted Answer

Yes. Every client is assigned a dedicated account manager who understands your business and is your single point of contact for day-to-day queries. You won't be passed between departments or left waiting for a generic support queue — your account manager is directly reachable and personally accountable.

Question 6

How do you handle HMRC submissions and regulatory deadlines?

Accepted Answer

We manage all HMRC submissions — including PAYE, VAT returns, and corporation tax — as part of our accounting and payroll service. We maintain a compliance calendar for every client and proactively manage deadlines so nothing is ever missed. You'll receive confirmation of every submission as it's made.

Question 7

Is our data secure? How do you handle confidentiality?

Accepted Answer

Data security and confidentiality are fundamental to everything we do. We operate under strict GDPR compliance, use encrypted systems for all client data, and all team members sign comprehensive confidentiality agreements. We never share client data with third parties without explicit consent, and we can provide a Data Processing Agreement on request.

Question 8

Can you support businesses outside the UK?

Accepted Answer

Yes. While we're based in London and our primary expertise is UK regulatory compliance, we support businesses across Europe, North America, and Asia Pacific — particularly UK businesses expanding into new markets. We can advise on cross-border compliance requirements and coordinate with local specialists where needed.

Question 9

What happens if something goes wrong or I'm not satisfied?

Accepted Answer

We stand behind our work. If an error occurs on our watch, we fix it at no additional cost and take full accountability — no excuses, no blame-shifting. We also conduct regular service reviews with every client to ensure quality remains high and your needs are being met. If you're ever dissatisfied, your account manager will address it directly and promptly.

Question 10

How is W Do It All different from hiring in-house staff?

Accepted Answer

Hiring in-house means recruitment costs, salaries, employer NI, pensions, holiday cover, and the risk of a single point of failure if someone leaves. With W Do It All, you get a full team of specialists — accountants, HR professionals, legal experts, IT engineers — for a predictable monthly fee, with no gaps in cover and no HR headaches of your own. Most clients find it significantly more cost-effective than equivalent in-house hires.

Every function.

Accounting & Payroll

HR & Recruitment

Legal & Compliance

IT Support

Admin & Operations

Business Strategy

Up and running in days, not months.

Discovery call

Tailored proposal

Onboarding

Ongoing management

Everything you need to know.

Not sure which services you need?